What’s normal
After you end a visit, SOAPsuds uploads it and then writes the note. Visits shows Writing the note for and the patient’s name, and the note opens by itself when it’s ready.
After about a minute and a half, the message changes to The note is taking longer than usual. That isn’t an error. Longer recordings, and the first visit after a quiet spell, can take a few minutes.
Once the visit has uploaded, closing SOAPsuds won’t stop the note. You can see the next patient and come back to it in Visits.
Check it hasn’t got stuck before the upload
- Look above the list on Visits. If the visit is under Waiting to upload, it hasn’t reached SOAPsuds yet. See My recording won’t upload.
- If it’s under Waiting for notes, you were out of notes when you recorded it. See I’ve hit my note limit.
If the note couldn’t be written
If you see We couldn’t write this note, the audio is saved. Open the visit and press Try again. If it still fails, email support@soapsuds.io or call +1 (703) 496 3202. Tell us the date and time of the visit, not the patient’s name.
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Still need help?
Email support@soapsuds.io or send us a message. Please don't include patient names or details; the visit date and time is enough for us to find it.
