Our Commitment to You
At SOAPsuds, we prioritize patient confidentiality and security. We highly value your privacy; hence, all patient data is stored exclusively in encrypted form and retained for a maximum of 30 days. Most importantly, our administrative team does not access or store any patient data, ensuring complete privacy and trust in our services. Your information remains safe and secure with us.
Who We Are?
SOAPsuds is dedicated to supporting healthcare professionals by streamlining the note-taking process and improving patient interactions. Our app helps generate organized SOAP, DAP, and Progress Notes, designed to save time and reduce missed details in patient care.
What Does Our Privacy Policy Cover?
Our privacy policy describes how we manage and protect sensitive personal information collected through our app. It is meant to assure users of our commitment to security and transparency when handling their data. Our application collects data only to enhance user experience and ensure efficient record management for healthcare professionals. We prioritize user privacy and gather information in line with HIPAA compliance to protect sensitive data.
Description of Users and Acceptance of Terms
The SOAPsuds’ Privacy Policy applies to visitors to our website who view publicly available content (“Visitors”), customers who sign up to use SOAPsuds (the “Customers”), and employees or contractors of customers authorized to access our platform (“Authorized Users”).
By visiting our website, users agree to the terms of this privacy policy and the accompanying SOAPsuds terms and conditions. All customers and authorized users must consent to the privacy policy and the terms of use when using this platform.
Information We Collect
During website and platform operation and our interactions with users, we may collect the following information types: By using our services, you consent to the collection of such information.
Contact Information
When reaching out via the website, email, phone, or subscription forms, we may request specific information, including name, email address, phone number, company name, job title, and other relevant details. We use this information to fulfill requests, provide information, and directly market our services.
Account Information
To use our platform, you will need to create an account, requiring an email address and password. We use account information to verify identity, manage your account, and facilitate platform access.
Billing Information
For users choosing to pay applicable fees via credit card, we collect necessary billing information, such as credit card details and billing zip code, through our third-party payment processor, which securely manages this data according to their privacy policy. SOAPsuds does not store or process billing information directly.
Your Data
When using the platform, you may provide data essential for SOAP notes, DAP notes, and progress notes. This data will be used according to our Platform Terms of Use, and any personal information within Your Data will follow this Privacy Policy.
Live Chat Communication
Our “Live Chat” feature, managed by a third-party vendor, helps answer questions about our website, platform, pricing, and services. Please provide only the necessary information in live chat interactions. We may maintain chat transcripts for record-keeping, training, and quality assurance.
Automated Information from Online Activity
We use browser cookies, pixels, web beacons, and similar technologies to automatically gather data, including traffic, usage data, location, and device information, and logs from your access devices. Tracking helps us analyze how users interact with the platform and optimize their experience.
Data from Third-Party Services
We collaborate with third-party providers to enhance our understanding of user activity and improve our website and platform. These services may gather data like IP addresses, browser type, language preferences, operating system, entry and exit pages, visit duration, sections accessed, click patterns, and search queries.
How We Use and Share Your Information
We may use and share your personal information in the following ways:
- To Provide Services: Enable access to and functionality of our app.
- User Communication: Keep you informed about our products, services, and updates; share offerings from third-party partners.
- Upgrade Platform Experience: Monitor, support, analyze, and improve the functionality and performance of our app.
- Respond to Your Requests: Provide information or updates about new products, features, or services as requested.
- Marketing and Tracking: Conduct advertising and evaluate marketing effectiveness, with prior consent for email marketing where legally required.
- Research and Development: Aid in project planning, troubleshoot technical issues, and protect against fraud or misuse.
- Platform Security: Protect the security of our website, app, business, and users.
- Third-Party Service Providers: Share data with contractors or providers who assist in operating our business and supporting the website, including technical support, payment processing, customer management, email marketing, analytics, order fulfillment, fraud detection, and other services.
- Statistical Analysis: Provide aggregated, anonymized statistics to affiliates, partners, and other third parties for lawful purposes.
- Affiliates and Subsidiaries: Share information within our corporate group, including parent companies, subsidiaries, and affiliates.
- Legal Compliance: Fulfill legal obligations, such as responding to subpoenas, protecting our rights, and ensuring safety in compliance with legal processes.
- Corporate Events: During corporate events like mergers, sales, or restructuring, information may be included in transferred assets.
- Compliance Audits: Perform audits to comply with legal requirements, contracts, or internal policies.
- Fraud Prevention: Prevent, identify, and address unauthorized or illegal activity, including cyber threats and identity theft.
- AI Improvement: Improve and train our AI models to better meet user needs.
- With Your Consent: Share information with third parties if you grant specific permission.
How We Protect Your Information
We implement commercially reasonable security measures to safeguard your information from unauthorized access, misuse, loss, alteration, and destruction. These measures are designed consistent with industry standards and aim to protect your data, considering the sensitivity of the information and associated risks, while complying with relevant laws and regulations.
While we strive to keep your data secure, it’s important to note that the Internet cannot be guaranteed 100% secure, and we cannot assure the absolute security of any information transmitted to us. Furthermore, emails sent to or from our website may not be fully secure, so please take care in deciding what information you share via email or other electronic channels. We are not liable for any unintentional disclosure of your information.
In compliance with HIPAA requirements, as verified by a HIPAA Compliance Audit and SOC1 Policy, we have established protocols to adhere to state and federal regulations governing consumer data.
Data Security
We actively evaluate and strengthen our security measures to effectively minimize risks and guarantee the highest level of protection for your information. However, it’s important to acknowledge that the transmission of data over the Internet and electronic storage methods can never be complete.
Updates to This Privacy Policy
Effective from the date indicated at the top, the privacy policy may undergo updates periodically, with or without prior notice. Any modifications will be posted on the website and app. Using the website after any changes indicates your acceptance of the updated terms. Please note that, as permitted by applicable law, our use of your information is governed by the privacy policy in effect at the time your information was collected. To stay informed, we recommend reviewing this policy regularly.
Account Maintenance
You have the flexibility to update or remove your account information, including any medical notes or personal data stored in the SOAPsuds app, at any time. It guarantees that your records are consistently accurate and up-to-date. Moreover, if you decide to delete your account, all related data will be permanently erased, giving you control over your personal information.
Contact Information
When reaching out via the website, email, phone, or subscription forms, we may request specific information, including name, email address, phone number, company name, job title, and other relevant details. We use this information to fulfill requests, provide information, and directly market our services.
