Use a strong password
Your SOAPsuds password needs at least 8 characters, a capital letter, a number and a symbol like #, and no spaces. Use one you don’t use for anything else.
- Open your account. Go to Settings›Account.
- Change your password. Next to Password, press Change and follow the steps.
Forgot it? On the sign-in page choose Forgot password?. We email a 6-digit code to you, then you set a new password.
Protect your email
Codes to verify your email, reset your password or delete your account are sent to your sign-in email. Anyone who can read that inbox could use them, so keep it secure too. If you sign in with Google, Microsoft or Apple, keep that account secure.
On a shared computer
- Sign out when you finish: open the menu with your name at the top right and choose Sign out.
- Don’t let the browser save your password on a computer others use.
- If a visit hasn’t finished uploading, SOAPsuds asks before you sign out and tells you how long the visit is kept on that device.
Automatic sign-out
To protect patient information, SOAPsuds signs you out after an hour without activity. Two minutes before, a box says You’ll be signed out soon with a countdown. Press Stay signed in to keep working. SOAPsuds doesn’t sign you out while a visit is recording or uploading.
Check your sign-ins
Settings›Activity lists your sign-ins and anyone else who opened your visits. If something looks wrong, change your password and email support@soapsuds.io or call +1 (703) 496 3202.
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Still need help?
Email support@soapsuds.io or send us a message. Please don't include patient names or details; the visit date and time is enough for us to find it.
