Deleting your account and data

Before you start

• Copy or download any note you still need. Once your account is gone you can’t sign in to get it.
• If you pay for a plan, check Subscription first. See Upgrade, downgrade or cancel.

Delete your account

1. Open your account. Go to Settings›Account and scroll to Delete account.
2. Press Delete account. A box asks Delete your account?. Press Email me a code. (Press Keep my account to stop.)
3. Enter the code. We email a 6-digit code to your sign-in email. It works for 3 minutes. Didn’t get it? Check your spam folder, or choose send a new code.
4. Press Delete account. Your account is deleted and you’re signed out. You can’t undo this.

What happens to your data

• Visits (audio, transcript and note) are deleted 30 days after each visit, as always. To remove a visit now, open it, choose the … menu, then Delete visit.
• The record of your BAA acceptance and the activity log are kept at least 6 years, as HIPAA records. They can’t be changed in SOAPsuds.

If you’re part of a practice

• Office staff: your practice admin manages your account. Ask them to remove you from Team.
• Practice admin: deleting your account would leave no one to manage clinicians, seats and billing. To hand the practice to someone else first, email support@soapsuds.io.