What we measure
We want to know where new clinicians get stuck, so we count a short, fixed list of steps:
- On the sign-in, create-account, email-code and password screens: which steps were completed. Before you sign in, these are anonymous.
- After you sign in, only while you are getting started: onboarding, Home, the sample note, Templates and Plans, up to the moment your first real visit starts. After that, nothing more is sent from that device.
What is never sent
- Patient names, visit details, transcripts or note text.
- Anything you type, including template text.
- Your email address or name.
- Visit ids or invite links.
Visits, notes, Settings and the practice screens are never measured, because they show patient information.
Cookies
SOAPsuds uses a cookie to keep you signed in. The signed-out screens (sign in, create account, codes and password reset) also load a web analytics tool. It doesn’t run once you’re signed in.
If you are asked about analytics by your practice or a patient, you can say that SOAPsuds doesn’t send patient information to analytics.
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Still need help?
Email support@soapsuds.io or send us a message. Please don't include patient names or details; the visit date and time is enough for us to find it.
