If you were invited
- Open the link from your invite email. The page says This invite has expired.
- Choose Email me a new link. The page changes to Check your email.
- Open the new email. The new link works for 7 days. The old link stops working.
The new link only goes to the email address you were invited with. Nothing after a few minutes? Check your spam folder, or ask the person who invited you.
If the page says This invite link doesn't work, the link was replaced or cancelled. Look for a newer invite email. If there isn't one, ask the person who invited you, or email support@soapsuds.io.
Already set up your account? Choose Sign in on that page. If you forgot your password, choose Forgot password on the sign-in page.
If you are the practice admin
- Open Team. A person whose link ran out shows Invite expired.
- Choose Resend invite. It sits next to the expired label (under the row on a phone). For a link that still works, it is in the row's menu (…).
- Check the message. Invite sent means we emailed a new link that works for 7 days. Their old link no longer works.
Your Home page also lists expired or cancelled invites under Needs you, with Resend invite right there.
Messages you might see
- "An invite went out less than a minute ago." Wait a moment for it to arrive.
- "They've already set up their account." They can sign in now.
- "They've signed in before, so there's no invite to send." They can choose Forgot password on the sign-in page.
Did this answer your question?
Still need help?
Email support@soapsuds.io or send us a message. Please don't include patient names or details; the visit date and time is enough for us to find it.
