Suggested words
For an adult patient:
"I use a tool called SOAPsuds that records our conversation so I can write my notes afterwards and pay more attention to you now. The recording is encrypted and deleted after 30 days. Is it OK if I record today's visit? You can say no, or ask me to pause at any time."
For a parent or guardian:
"To help with my notes I'd like to record today's visit with SOAPsuds. Is that OK with you? If there's anything you or your child would rather not have recorded, tell me and I'll pause."
For a telehealth call, say the same at the start of the call, before you press Start telehealth visit.
If the patient says no
Do not record. Document the visit the way you did before SOAPsuds. If they agree to part of the visit only, use Pause for the rest.
Recording that they agreed
- The consent tick. Where your New visit shows "Patient agreed to recording" above Start, tick it after you ask. It saves who asked and when with the visit. It is never ticked for you and never needed to start.
- A consent line in the note. In Settings›Note preferences, Consent statement adds a line to the Subjective section: None, Standard ("Patient consented to the use of SOAPsuds to record and transcribe notes during this visit.") or Custom, in your own words.
This wording is a suggestion, not legal advice. Consent rules differ from state to state. Check with your practice.
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Still need help?
Email support@soapsuds.io or send us a message. Please don't include patient names or details; the visit date and time is enough for us to find it.
